Refund policy

Return Policy - Tumbleweeds Baby and Kids

At Tumbleweeds Baby and Kids, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer easy returns within 30 days of purchase. Please read our return policy below for more details:

Returns & Exchanges

  • Returns are accepted within 30 days from the date of purchase for a full refund or store credit.
  • Items must be unused, in original packaging, and with all tags attached.
  • Items that are damaged, altered, or washed cannot be returned.
  • Certain products such as sale items, diapers, or custom orders are non-returnable.

How to Return an Item

  1. Contact our customer service team at [email or phone] to initiate your return and receive a Return Authorization (RA) number.
  2. Securely pack the items, including all original tags, packaging, and paperwork.
  3. Ship the return item(s) back to us using a trackable shipping method. Please note that the customer is responsible for return shipping costs.

Refunds

  • Once your return is received and inspected, we will process your refund to the original payment method or issue a store credit, depending on your preference.
  • Refunds may take 5-10 business days to appear on your account, depending on your payment provider.
  • Shipping fees are non-refundable.

Exchanges

  • We are happy to exchange items for a different size, color, or product. Please contact our customer service team for assistance with exchanges.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email or phone] within 7 days of receipt. We will provide a full refund, exchange, or replacement.

Thank you for shopping with Tumbleweeds Baby and Kids! We appreciate your business and are here to help with any questions or concerns you may have.